Booking, Cancellation & Refund Information

No online payment is taken through this website in this version. A WhatsApp message or form submission is not itself a confirmed booking.

Confirmation

Spandagen confirms the current service, availability, preparation, collection details and applicable commercial terms before the service is arranged.

Cancellation / rescheduling

If you need to cancel or reschedule, contact Spandagen as early as possible. Test-specific or laboratory-specific conditions communicated at booking may apply.

Refunds

Where payment is collected outside this website, refund eligibility may depend on whether collection or laboratory processing has already occurred and on the terms applicable to the selected service.

Advanced and genetic testing

Some advanced tests may require advance scheduling, special sample handling or laboratory processing. Confirm cancellation and refund terms before payment or collection.